FAQ & Support

Questions & support

Need help? Email hello@uplinkapp.live and a real person will answer. For anything about your data or privacy, privacy@uplinkapp.live.

What is UPLINK?

UPLINK sends you three short signals a day — a directive in the morning, a pattern read in the afternoon, and a reflection at night — written for you from your own rhythms and the details you give it. It is a calm, honest daily companion, not a feed and not a game.

Does it predict my future or tell me who I am?

No. UPLINK never predicts, never promises an outcome, and never states something about you it cannot back up. When it knows a fact — like today's step count — it says so plainly. When it doesn't, it asks instead of assuming. It is built so it can never be wrong about you. That refusal is the whole point.

Does it work without internet?

Yes. Your reading is computed on your phone, so it is there with or without a connection. Only receiving the daily notifications and the live weather field need the network.

How is it personalised?

From what you enter at setup and how you engage — which signals you open and act on — and, only if you allow it, gentle context your phone already has (step count, how full your day is). You are always in control of what you share, and you can turn any of it off.

My transmissions aren't arriving. What do I do?

Open UPLINK → Settings and check the delivery panel. If notifications are off, turn them back on there (or in your phone's system settings). If they are on, a missing delivery usually resolves itself the next time you open the app with a connection. Tapping a transmission notification takes you straight to it in the app, where you can mark whether it landed.

Is my data private?

Yes, by design. We collect as little as possible, never sell your data, and use no advertising or tracking SDKs. Your name and birth city never leave your phone; your raw health data never leaves your phone. See the full Privacy Policy.

How do I delete my account and data?

Open UPLINK → Settings → SEVER LINK to permanently erase everything from our servers in one tap. If you've uninstalled the app, use the account & data deletion page and we'll erase it for you.

How much does it cost?

UPLINK is free to download and use. No account is required to start.